dragginwood
Member
- Joined
- Aug 9, 2017
- Messages
- 69
Hello Folks, Just wanted to share a recent experience with Camofire. Do with it what you will:
In early January I purchased the Sitka Coldfront Set - Jacket & Bib for roughly $750. Excited to get home and check it out when I saw from work that the package had delivered, only to find out it wasn't there when I finally arrived home. Checked out my Arlo motion cameras and nothing....
Reached out to Camofire immediately and advised them of the situation and I was told to wait a week as sometimes Fed-Ex drivers will fake scans to keep their deliveries up and then actually deliver the product later, and that they cannot file a claim within 10 days.. (Their words not mine.) I volunteered the footage from my cameras and was declined as not necessary. 10 days pass, and I reach out again and nothing. Eventually Camofire opens a claim with Fed-ex. After a bit more back and forth Camofire reps advise that Fed-ex has rejected the claim stating that the package was delivered. At this point it has been nearly a month, yet somehow they claim the driver specifically remembers making the delivery to my house(this was one of my favorite claims...), yet Fed-Ex couldn't provide the GPS scan verification to validate the delivery location and there was no signature required.. Subject to the claim rejection from the parcel provider, Camofire took the position is that I received the product and case closed. However, they would be happy to send a replacement at list price.. HA! After a few escalations we arrived at their final concession, I can buy replacement at their cost..
Worth mentioning I've been buying gear on Camofire since 2012 and spend more than I like to admit on gear there without issue. I also live on a dead end street and buy 90% of my retail online and have never had an issue with anything coming up missing. I've since check the policy of other vendors I buy from in attempt to avoid this situation from arising again, and every other vendor I've checked recognizes it is their responsibility to get the product in their customer's possession. I was told by Camofire's customer service that they only have 10 employees, and that was their justification for not being able to provide quality customer service stating specifically they need to first and foremost protect themselves. Chew on that one for a minute...
Do what you will with this information, but based on my experience I can assure you that they have seen their last penny from me. In the end I've filed the claim with my credit card company and they told me that they would just recover the funds from the vendors bank until legal proof could be provided of the delivery. In the end they will lose twice, out the cost of goods anyhow and out a long time customer. Hopefully this post will further redirect other potential victims to more service oriented vendors..
In early January I purchased the Sitka Coldfront Set - Jacket & Bib for roughly $750. Excited to get home and check it out when I saw from work that the package had delivered, only to find out it wasn't there when I finally arrived home. Checked out my Arlo motion cameras and nothing....
Reached out to Camofire immediately and advised them of the situation and I was told to wait a week as sometimes Fed-Ex drivers will fake scans to keep their deliveries up and then actually deliver the product later, and that they cannot file a claim within 10 days.. (Their words not mine.) I volunteered the footage from my cameras and was declined as not necessary. 10 days pass, and I reach out again and nothing. Eventually Camofire opens a claim with Fed-ex. After a bit more back and forth Camofire reps advise that Fed-ex has rejected the claim stating that the package was delivered. At this point it has been nearly a month, yet somehow they claim the driver specifically remembers making the delivery to my house(this was one of my favorite claims...), yet Fed-Ex couldn't provide the GPS scan verification to validate the delivery location and there was no signature required.. Subject to the claim rejection from the parcel provider, Camofire took the position is that I received the product and case closed. However, they would be happy to send a replacement at list price.. HA! After a few escalations we arrived at their final concession, I can buy replacement at their cost..
Worth mentioning I've been buying gear on Camofire since 2012 and spend more than I like to admit on gear there without issue. I also live on a dead end street and buy 90% of my retail online and have never had an issue with anything coming up missing. I've since check the policy of other vendors I buy from in attempt to avoid this situation from arising again, and every other vendor I've checked recognizes it is their responsibility to get the product in their customer's possession. I was told by Camofire's customer service that they only have 10 employees, and that was their justification for not being able to provide quality customer service stating specifically they need to first and foremost protect themselves. Chew on that one for a minute...
Do what you will with this information, but based on my experience I can assure you that they have seen their last penny from me. In the end I've filed the claim with my credit card company and they told me that they would just recover the funds from the vendors bank until legal proof could be provided of the delivery. In the end they will lose twice, out the cost of goods anyhow and out a long time customer. Hopefully this post will further redirect other potential victims to more service oriented vendors..