There are always threads on hunting forums about which pair of hunting boots should someone buy. I would like to share my experience with Schnees out of Bozeman, MT. I bought a pair of their Beartooths about 6-8 years ago. Simply put, I love them. Put them on and you will immediately realize they are in a different league than most of the boots out there. They still look and feel awesome even after 4 elk hunts and countless pheasant and duck hunts. But, as many would expect, they are no longer waterproof. I called Schnees, told them I had a pair that was 6-8 years old, and was thinking about buying a new pair. I asked them how long could I reasonably expect them to be waterproof. I expected them to say 1 year.
Instead, she said, well if they aren't waterproof, send them back and we will replace them! I smiled and then reminded her that mine were over 6 years old. She said, yes, I know.
I said, I have used them for the last 6+ years and they are in good shape, but they have been used. She said, yes, I know. Send them back.
Again, for the 3rd time, I said my boots are over 6 years old! And she very happily said, Yes, I know that, but send them back, we want you to be happy.
Last week, I got a new pair of boots boots in the mail. And not only that, I got my old pair of boots back too which I will use for going to church and.....well maybe just hunting when it is dry.
So many times these days, companies don't stand behind their product. I thought it would be nice to hear a story of superior customer service from a company who stands behind their product. If you are looking for a pair of boots, give them a long look!
Instead, she said, well if they aren't waterproof, send them back and we will replace them! I smiled and then reminded her that mine were over 6 years old. She said, yes, I know.
I said, I have used them for the last 6+ years and they are in good shape, but they have been used. She said, yes, I know. Send them back.
Again, for the 3rd time, I said my boots are over 6 years old! And she very happily said, Yes, I know that, but send them back, we want you to be happy.
Last week, I got a new pair of boots boots in the mail. And not only that, I got my old pair of boots back too which I will use for going to church and.....well maybe just hunting when it is dry.
So many times these days, companies don't stand behind their product. I thought it would be nice to hear a story of superior customer service from a company who stands behind their product. If you are looking for a pair of boots, give them a long look!
