Few months ago I purchased a set of 15x56 kaibabs from a guy ..2 weeks ago I bought a new tripod and was setting it up in the back yard set the binos down on the patio table and went in to get some stuff well when I came back out my lab was just as in love with them as I was...called Vortex told the guy what happened he said no problem send them in.. The eye pieces and focus wheel were pretty much destroyed but the body just had a few teeth marks warranty clearly says they only replace what affects the product not cosmetic so I figured I would get the same pair back with some new parts...got them yesterday open the box and was shocked to find a brand new sealed pair with new case,strap,tri pod mount stickers everything!!! The hole proccess took 11 days with shipping both ways and Vortex pays the shipping back to u..I can't say enough how awesome the process was it was clearly my fault I was not the original owner and Vortex didn't even blink an eye to send out a brand new pair of 1200 dollar binos...Awesome company!!! They make a great product and truly stand behind it.