Leupold warranty issue

PrecisionMarine said:

I recently sent in to Leupold a 10 year old 4x Rimfire special that had an issue with changing Point Of Impact.. something came loose internally as there was a distinct noise when moving the scope around.
My question concerns Leupold's Customer Service - they had the scope (del. confirmation) for 8 days before they sent me email notice of the repair, that notice indicated they estimate completion in 18 'working days' - another 3-1/2 weeks as the weekends fall.
Additionally, the email referenced being able to check on the status via their website. They've apparently changed the website as no such links exist.
Emailing their CS has provoked NO response after 2 weeks now..

Anyone else have issues with Leupold C.S.? I do realize it may be a seasonally busy time of year, but I don't think this represents the level of service I'd expected from their advertising, nor from my previous experience (10-12 yrs ago, a 24x Target with POI shift, fixed & returned in 8 days)

Click to expand...

I recently sent in to Leupold a 10 year old 4x Rimfire special that had an issue with changing Point Of Impact.. something came loose internally as there was a distinct noise when moving the scope around.
My question concerns Leupold's Customer Service - they had the scope (del. confirmation) for 8 days before they sent me email notice of the repair, that notice indicated they estimate completion in 18 'working days' - another 3-1/2 weeks as the weekends fall.
Additionally, the email referenced being able to check on the status via their website. They've apparently changed the website as no such links exist.
Emailing their CS has provoked NO response after 2 weeks now..

Click to expand...